WHAT: A usability assessment of the Washington State Parks campsite reservation process

WHY: Partnered with Kayce Rodriguez, the Reservations Manager for Washington State Parks, to perform a usability assessment to help them with their RFP's to vendors for a new site/experience

TIME: ~6 weeks 

KEY PROCESSES: Heuristic analysis, user interviews, surveys, usability testing (Morae), affinity diagramming, recommendation

View the full report here!